About us  |  Our Ethos  |  History Ethos Whilst retaining Milsom Hotels in family ownership we aim to remain the first choice for eating, drinking and staying in the Essex and Suffolk area. Its important forus to be recognised as a quality operation by customers and the industry alike. This recognition is in small part due to the staff we employ and we will always strive to recruit and retain a high calibre of staff and to be perceived as the premier hospitality employer in the local area. We will not stand still. From continued development of new and exciting menus to significant reinvestment in our properties, we will always look for ways to stay ahead and ensure the optimum experience for our customers. Above all we will always look forward, ensure a consistent quality across the group and proudly maintain our involvement within the community.