Bookings Privacy Policy

This privacy policy sets out how Milsom Hotels Ltd & Kesgrave Hall Ltd uses and protects any information that you give Milsom Hotels Ltd & Kesgrave Hall Ltd.

Milsom Hotels Ltd  & Kesgrave Hall Ltd are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when making a room, restaurant or event booking, then you can be assured that it will only be used in accordance with this privacy statement.

Milsom Hotels Ltd  & Kesgrave Hall Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May, 2018.

What we collect

We may collect the following information:

  • name
  • contact information including email address, telephone / mobile number and postal address

What we do with the information we gather

We require this information to communicate with you in regard to the room, restaurant or event reservation you have made.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on our Windows based servers which are protect by Eset Anti Virus, which is updated hourly for new virus definition files. Any paperwork which has this information on it will be kept in a secure office or storage cupboard/room.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information held on you please write to Milsom Hotels Ltd, Le Talbooth, Gun Hill, Dedham, Colchester, Essex, CO7 6HP or email [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


At any time you have the right to ask us to delete your information after you have stayed or dined with us, please write to or email us as soon as possible.