I don’t usually write such emails… but you started my day so well and people are often quick to criticise and slow to compliment!
So a brief note to say that I found your hotel to be excellent and the service just superb during my stay last night.
The room was very good, but I especially liked that the restaurant staff took the trouble to make a simple club sandwich available (despite menu warnings saying NO) at dinner, as I had already had a full Sunday lunch earlier and was just looking for something light.
I travel extensively on business and it’s rare to find such good and friendly service from check-in to check-out across all areas.
Many thanks, I hope I have the chance to stay again in the future.