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Tips and service charge have been much in the news recently and the Government is planning legislation to ensure transparency for the consumer.

Happily we got rid of service charges in any of our businesses years ago. Our customers should expect great service as a matter of course, but if they do decide to show their appreciation by leaving a tip it is important they know that all this money goes to the staff, which it does, whether left in cash or by credit card.

Tips are pooled and then distributed between all relevant team members by the appointed troncmaster in each property and is then distributed in full each month through the payroll. No deductions are made for the administration of this and income tax is paid in full by all who receive these gratuities.

Fri 13 May 2016, Milsom Hotels