Fantastic customer service at The Pier…
My Husband and I were lucky enough to stay at your hotel last month and just had to contact you and let you know about the fantastic customer service we received.
This began from the moment my Husband made the reservation. Every time he contacted the hotel, by email, he received an answer very quickly. Once we arrived we were greeted by a lady on reception, we do not know her name as they do not wear name badges, but she had a blonde bob and wore glasses. Throughout our stay she was fantastic. Always there with a smile and a chat.
But the person who made our stay extra special was Caroline. You have found a real star there. She was so bright, bubbly, friendly, helpful and efficient. Every person she served, she served with the same amazing attitude. I worked in Travel for many years and, as a manager, would have loved to have just one member of staff like her. Your whole team are great and we can not wait to return to The Pier.