Nicola and Steve

Fantastic customer service at The Pier…

My Husband and I were lucky enough to stay at your hotel last month and just had to contact you and let you know about the fantastic customer service we received.

This began from the moment my Husband made the reservation. Every time he contacted the hotel, by email, he received an answer very quickly. Once we arrived we were greeted by a lady on reception, we do not know her name as they do not wear name badges, but she had a blonde bob and wore glasses. Throughout our stay she was fantastic. Always there with a smile and a chat.

But the person who made our stay extra special was Caroline. You have found a real star there. She was so bright, bubbly, friendly, helpful and efficient. Every person she served, she served with the same amazing attitude. I worked in Travel for many years and, as a manager, would have loved to have just one member of staff like her. Your whole team are great and we can not wait to return to The Pier.

Kind regards,

Dedham, Colchester
few clouds
humidity: 62%
wind: 3m/s SW
H 12 • L 10
Weather from OpenWeatherMap

The Collection

Maison Talbooth

01206 322367

A luxury boutique hotel in Essex, looking out across Constable’s Countryside and Dedham Vale.

  • 12 uniquely designed bedrooms
  • Heated outdoor pool
  • The Treatment Rooms day spa

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Le Talbooth

01206 323150

Great food and great service at this stunning restaurant beside the River Stour.

  • Riverside terrace and lawn
  • Outdoor marquee perfect for weddings
  • Private dining options available

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The Pier

01255 241212

Visit our hotel and restaurants by the coast for something a little different.

  • 14 individual bedrooms
  • All-day dining in the bar brasserie
  • Fresh sea food caught daily

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Escape from the bustle and relax at this charming hotel with bar, restaurant, lounge and terrace.

  • 15 quiet and relaxing bedrooms
  • Bar and restaurant with all-day dining
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Kesgrave Hall

01473 333741

Charming hotel and restaurant set in beautiful grounds in the heart of Suffolk.

  • 23 en-suite bedrooms
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