Safety measures

Although our doors have been shut, we have been working hard behind the scenes to get everything ready to safely reopen our hotels and restaurants, in line with government advice.

We will be implementing the following measures when we re-open.

Restaurants and public areas for you, our guests:

  1. We will increase the provision for outdoor dining while ensuring one metre plus between tables, including extended covered areas and additional heaters
  2. We will put in place robust and systematic cleaning procedures of all areas and guest touch points
  3. All team members will be fully trained on the new procedures. Their temperatures will be checked on arrival at work and this information will be logged. Staff members will not be allowed to work if there are any concerns
  4. Antibacterial gel dispensers will be easily and readily available throughout our properties. In key outside areas, there will also be mobile hand wash stations
  5. We will be implementing single-use menus, as well as mobile-device ordering and contactless payment
  6. Directional arrows will be in place to indicate one-way systems where feasible
  7. We have installed protective screens in our properties where it is deemed necessary
  8. PPE is not recommended for restaurant staff

Bedrooms:

  1. We have our own in-house laundry and therefore all our linen will be washed and ironed to the correct temperatures
  2. PPE will be used by all housekeepers where appropriate
  3. The rooms will be cleaned thoroughly following a guest’s stay, with all hard surfaces then wiped down with Sporicidal disinfectant
  4. If you stay for two nights or more, our team will discuss your requirements for cleaning.

We’d like to thank you for your support and patience during these extraordinary times.