Spa Bookings

Opening Hours

Monday, Friday, Saturday, Sunday – 9am-6pm
Tuesday, Wednesday, Thursday – 9am-8pm

Enquiries

Spa Bookings

For more information or spa bookings please call 01473 855105

Find us

Spa Address

The Spa, Kesgrave Hall
Hall Road, Kesgrave,
Ipswich IP5 2PU

Spa insight

Useful

Information

Monday, Friday, Saturday, Sunday – 9am-6pm
Tuesday, Wednesday, Thursday – 9am-8pm

Attire

Guests are requested to arrive 5 to 10 minutes prior to your appointment in time to change, if desired, and to fill out a medical questionnaire so that it will not deprive you of precious minutes of your treatment.

Towels & Robes

We provide towels, robes and flip flops when using our Spa facilities, a £15.00 deposit will be taken on arrival and refunded at the end of the day when you return the robe and towel. The flip flops are yours to takeaway.

Arrivals

Guests are requested to arrive 5 to 10 minutes prior to your appointment in time to change, if desired, and to fill out a medical questionnaire so that it will not deprive you of precious minutes of your treatment.

Health Concerns

Some treatments are not suitable for certain medical conditions or during pregnancy. To avoid disappointment, please raise any concerns at the time of booking. We also ask clients to fill out a medical questionnaire on arrival at the spa, to ensure that treatments are appropriate. If you are undergoing treatment, have been affected by or are recovering from cancer, please make us aware at the point of booking.

Allergies

Please make us aware at the time of booking of any allergies. We ask clients to fill out a medical questionnaire on arrival at the spa, to ensure that the treatments are appropriate.

Pregnancy

Many of our treatments are suitable during pregnancy, but do ask for information when booking. We recommend delaying any body treatments until after the first trimester of pregnancy.

Mobile Phones

Please ensure that mobile phones are switched off during your visit to the spa.

Hotel guests

Hotel guests will need to prebook spa passes on arrival at spa reception if they wish to use the facilities. A day pass is £30 per person or £50 per couple.

Spa Passes

The Spa has been purposely built to be small and exclusive. A limited number of Spa passes are available at £30 per person, subject to having at least a 55 minute treatment, and can only be offered on the same day as your booking.

Valuables

We strongly recommend that you leave your valuables in your locker. Some treatments require the removal of jewellery. Please ensure you retrieve all valuables before leaving the premises and in particular check the pockets of your robe as we cannot be held responsible for any losses.

Opening Times

Monday, Friday, Saturday, Sunday – 9am-6pm
Tuesday, Wednesday, Thursday – 9am-8pm

Booking Policy

Group bookings for 3 or more must prepay at the time of booking. Spa packages must be fully prepaid at the time of booking.

Milsom Card Discount

Milsom Card holders receive a 10% discount on all spa treatments and packages. To claim your discount, please advise your membership details at the time of booking. If you’d like to know more or sign-up, please speak to a member of our team who will be happy to help. Please note, this discount cannot be used in conjunction with any other offer.

Age Restrictions

Children under the age of 16 years are not permitted to use the spa at any time.

Cancellation Policy

Spa packages cancelled with less than 48 hours’ notice are non refundable. Treatments cancelled with less than 24 hours’ notice will be charged a 50% cancellation fee.
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