What Our Guests Say

Hengrave & Talbooth combined are a phenomenal duo that create a wedding day you can only dream of. From arrival to departure, the service was attentive and seamless. The staff were always on hand working tirelessly in the background to make sure things went exactly as planned but they do it with finesse and stealth, they are everywhere but you wouldn’t know it, they make it look effortless. Big shout out to Izzy, Tom & Lauren who guided us through our day and were always on hand to assist. Extremely professional, friendly and well-versed in managing a wedding day. It’s all the little things; escorting guests to their rooms, setting out the decorations you bring with you to the venue, managing your supply chain, holding your dress off the floor in the rain but crouching down so that they can’t be seen in the photos, holding your things during photos, making sure you have a glass of champagne and a canapé amongst all the meet and greets, guiding you to a quiet retreat so that the newlyweds can get a couple of moments to themselves, making sure the microphones were in the correct hands at the correct times and jumping behind the bar when things get busy, the list goes on. As a Project Manager myself I find it very hard to relinquish control of any situation but these guys are something else! Masters in their field and not for one second did I need to worry about a single thing. Before the wedding day, Hengrave were always on hand to answer questions and welcomed us to the venue more than once so we could make our plans, and the meetings with Talbooth to plan the more finite details, including the food tasting will put your mind at ease. You will soon realise your wedding day is in very safe hands. We had 100 people at our Wedding Breakfast and the food was just superb! Cooked to perfection! Our guests were so complimentary. Not to mention that Hengrave, the grounds and their private chapel are just the most beautiful venue you could imagine. We highly recommend using Hengrave’s preferred supply chain, they know that venue like the back of their hand and you reap the benefits when it comes to your church service & photos etc. We cannot stop reliving every single moment, we are in awe of how absolutely perfect our day was, and we cannot say Thank You enough! I could go on and on but there is not enough words to express how absolutely fabulous this venue and their staff are! Thank you so much xx

I wanted to pass on my thanks to you and your team following my husband John’s 70th birthday dinner in Mr G’s on Saturday 29th June 2024. We often eat at Milsoms and had both my 60th birthday and retirement celebrations in The Library a while back.

With Gemma Edwards’ assistance in planning John’s event, and Yolanda, Harry and Chef Tim’s help and expertise on Saturday, the evening was a great success. Yet again your high standards of personable staff and service; rural location; locally sourced excellent cuisine; contemporary decor and customer-centric approach provided unrivalled stand-out.

In all the times we’ve visited over some 25 years those key hospitality elements never waver.

I would like to take this opportunity to say a huge thank you to all staff at The Pier Hotel & Restaurant for making our stay with you over the weekend, to celebrate our Golden Wedding Anniversary, so perfect in every way, making lasting memories.

All staff from the time of booking to checking out were so professional, caring and friendly. They were amazing and they are all a credit to your company.

The dining experience and food was excellent, the breakfast 1st class too. We are regular customers for dining but would not hesitate to stay again and would certainly recommend your hotel and services.

Please pass on our sincere thanks to all staff involved in making our stay with you such a wonderful occasion. Looking forward to our next visit sometime very soon.

I wanted to write to say thank you so much for facilitating our fantastic stay at Milsoms in Dedham.

It was my husband’s birthday while we were there. We had the best time.  As with Milsoms Harwich, the staff are just brilliant.  From check in to check out and everything in between, they give wonderful service, always with a smile. I don’t know what the winning formula with training staff in customer care is but Milsoms is definitely doing it right, every time.

We dined in the restaurant one evening and the food was gorgeous.  My husband had fish, I had vegan.  Both of us agreed the food was really, really, good quality. The wine was excellent and reasonably priced.

The room was great, we really appreciate that you gave us the discount.  We loved the decor, we loved the view, we loved it all.

So, again, thank you.  It was such a memorable few days.  In fact, if someone told me you had laid on the good weather especially for us, I would have believed them. Milsoms just went the extra mile again.

I have just spent a wonderful weekend at The Pier in Harwich. Where the food was excellent and the staff went above and beyond to make our stay perfect. We had a house party there for 14 of us. It was wonderfully organised and nothing seemed to be too much trouble.

We booked the Milsoms Walk starting at Milsoms, Dedham, walking to Ramsay and staying at the Pier in Harwich. Then onward walking to Waldringfield and staying at Kesgrave Hall. We thoroughly enjoyed the whole experience and were so impressed by the organisation and hospitality. We were made so welcome and the service was excellent. Nothing was too much trouble and apart from walking around 30 miles over 2 days, it was effortless. The hotels are lovely as was the food. The walking is very different over the two days and takes in lovely Constable country and then the seaside and wild marshes. Particularly enjoyed the ferry across the river. Excellent value for money and couldn’t recommend it highly enough.

I just wanted to say a huge thank you to you especially for all your help and support in organising the dinner. I have received SO many compliments and SO many people have said it was the best one yet! Please send thanks to Bex and the rest of the team for their hard work.

The food was out of this world – seriously, the best ever. Please thank the kitchen on our behalf. To be able to produce such a high standard for over 200 people is AMAZING!

From the moment we stepped into Milsoms again we were greeted warmly (The Manager whom we had met previously at our nephew’s wedding in August and another staff member who was on duty too was great) nothing at all was any trouble. The hospitality you give is truly excellent in all areas…the simplest of things you do, does make that touch…. Again we loved our room, food and wine!

I just wanted to say thank you to you and the team at Milsoms for making Garry’s day special .

Right from the start the service was amazing and the food lovely we were so well looked after and thanks also for catering for his Mum.

We had a wonderful time and I would hire the room again at a flash

We stayed at Milsoms this weekend and had private dining in the library for my 60th birthday celebrations. I would like to thank all of the staff who made the whole weekend so special. The service across the hotel and particularly from Sarah during my birthday meal was exceptional. Nothing was too much trouble and we really appreciated this positive approach from everyone who was working in the hotel. It was the perfect stay and everything that we hoped for. We look forward to visiting again soon, Best Wishes, D